outlining the effectiveness of implementing CRM or ERP in improving business models and proccess. compare different open source CRM or ERP,offer a recommendation of the best solution for a small business size. providing analysis of changes.
write a report which provides an overview of a small business size company with a roadmap outlining how implementing CRM or ERP to the business can be achieved to the benefit of the business. This should draw on your analysis a comparisim of different open source softwares providing recommendation for software, and provide recommendations for ensuring that the strategy is effectively implemented, including consideration of the challenges ahead.
You should use appropriate theories, frameworks, models, that have been covered in the module, to inform and justify your recommendations.
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