Service Scape;Image, Positioning, Differentiation

Service Scape;Image, Positioning, Differentiation Since services are intangible, it is often difficult for a consumer to assess their quality. Services organizations, therefore, separate themselves from competitors by physical and environmental characteristics. After watching the two videos showing the Arcotel Velvet Read More …

Change Resistance;Impact on Organization

  Change Resistance Assignment 1:Discussion Questions You have been hired as an organization development consultant for a medium size manufacturing company. After analyzing the company, you suggest some change initiatives to be implemented in the organization. Several of the senior Read More …

Ethical Principles and Professional Practice Standards

Read the case scenario attached (He’s just a goofy guy).Using the CEC Ethical Principles and Professional Practice Standards as a guide, address the following prompts: Compose a 250-500 word response to Betty that addresses her resistance to having Jake in Read More …