Human Resource Management for Service Industries

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT
and DISTINCTION grades

Grade Descriptor
Indicative characteristic/s
Contextualisation
M1 Identify and find appropriate solutions • An effective approach to study and research has been applied • An effective approach to study and research has been applied to analyse the role of HRM and its importance on planning taking into consideration the external factors that might affect planning (LO1, AC 11, AC 2.1)
M2 Select / design and apply appropriate methods / techniques • Appropriate learning methods/techniques have been applied

• Relevant theories and techniques have been evaluated • Appropriate learning methods/techniques have been applied in assessing employee relations and the current legislations that might have an impact on elements of Employee relations and good examples have been given supported by references (LO2. AC 2,1 AC 2.2)
M3 Present and communicate appropriate findings • Communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used • The appropriate structure and approach has been used showing coherent, logical development of training techniques and its importance has been demonstrated
• A range of methods for presentation and the delivery of the service have been used and technical language has been accurately used in demonstrating how training and development can be useful for a selected business (LO4. AC4.1)
Distinction Assessment Criteria
D1 Use critical reflection to evaluate own and your peer work and justify valid conclusions • Conclusions have been arrived at through synthesis of ideas and have been justified
• Self-criticism of approach has taken • Conclusions have been arrived at through synthesis of ideas and have been justified. Realistic improvements to the HR department have been proposed using good range of recommendations of good practices used around the world . (LO1 AC 1.1)
There is clear independent thinking and evidence of critical thinking in supporting the theories of best practices (LO1 AC 1.2)
D2 Take responsibility for managing and organising activities • Ideas have been generated and decisions taken
• Convergent and lateral thinking have been applied • There is good evidence of independent thinking and creativity in job description and good analysis have been given in comparing the two vacancies
• Substantial information has been offered in highlighting the need for effective selection process (LO3. AC 3.1)

• The main areas specified in the assignment have been critically analysed in terms of theory and practical application supported by appropriate examples (LO3. AC 3.2)
D3 Demonstrate convergent /lateral / creative thinking • Convergent and lateral thinking have been applied • There is substantial level of information presented in terms of training and development and high degree
Of creativity and innovation is evident.
• The two days training plan is clear, consistent and easy to understand. A variety of activities have been included in the plan (LO4. AC 4.1)
Assignment brief
Unit number and title Unit 9: Human Resource Management for Service Industries
Qualification Pearson BTEC Level 4/5 HNC/ Diploma in Hospitality
Start date 25th January 2016
Deadline/hand-in Written Report: 24th March 2016
Presentation: 28th April 2016
Assessor Junaid Khurshid

Assignment title Human Resource Management

Aim
This unit enables learners to gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries.
Scenario:
Hospitality industry to be hit over living wage

Cumbria’s low-wage service sector – the hospitality industry in particular – will be hit hard by the introduction of the National Living Wage, new research shows.
Job losses in retailing are predicted but the findings suggest most hotels, restaurants and pubs will take the higher wage bill in their stride.
Specialist property adviser Christie + Co commissioned research to assess the impact of the National Living Wage, which comes-in in April. Over-25s will be paid at least £7.20 an hour, rising to £9 by 2020.
This replaces the National Minimum Wage, currently £6.70 an hour for over-21s.
Christie + Co found that, across all sectors of the UK economy, 23 per cent of employees will receive a pay rise by 2020 as a result of the changes.
But overall, employers’ wage bills will rise by only 0.6 per cent.
However, the hospitality, care and retail sectors will suffer much greater impacts. Between 46 and 51 per cent of staff will get pay rises by 2020, with total wage bills rising by between 2.0 and 3.4 per cent.
The report predicts 80,000 jobs loss in retailing as supermarkets and convenience stores reduce opening hours to offset higher wage costs.
Chris Day, managing director at Christie + Co, said: “In our view, competent quality operators will weather the storm as far as the National Living Wage is concerned, and will find ways to mitigate the impact either through economies of scale or innovative solutions.
“Whilst implementation will undoubtedly create challenges, it would appear that most operators are proactively tackling it and drawing up inventive plans to limit the impact.
“Within the care sector, those operators with leased models at full market rent will need to renegotiate their rental obligations to avoid the risk of forgoing their leases.
“Operators in other sectors with long-term fixed-price contracts will almost certainly experience difficulties going forward but, in most instances, operating margins should have enough of a cushion to absorb the impact, and quality operators will find ways to offset this.”
Premier Inn and Costa Coffee owner Whitbread predicts the National Living Wage will initially add £20m a year to staff costs although it hopes to absorb the increase without raising prices.
But Marston’s, which owns the Cockermouth brewer and pub operator Jennings, has said it expects only a “moderate” impact.
Sixty per cent of Marston’s employees are under 25, so are not covered by the National Living Wage.
In-Cumbria. Hospitality Industry to be hit over living wage. [Online] Available from: http://www.in-cumbria.com/Hospitality-industry-to-be-hit-over-living-wage-f2272e5d-cada-4fc4-8eeb-a42debd3ab4a-ds (Last Accessed 08th January 2016, at 15:30pm)

Tasks:
Task Learning Outcome Assessment Criteria
1 LO1 Understand human resource management LO 1
Written assignment
1a) Analyse the role and purpose of human resource
Management in the hospitality industry. Justify a human resources plan based on an analysis of supply and demand which discusses factors such as government legislation, economic trends, demographic changes and technological developments for a selected business in the hospitality industry (AC 1.1 and 1.2).
Deadline: 24th March 2016
2 LO2. Understand the effect of employee relations and employment law on service industries businesses LO2
Written assignment
2a) Assess the current state of employment relations in the hospitality industry. Consider the role of unionisation, for example, collective bargaining, negotiation, consultation, employee participation, involvement and conflict management, grievance procedures and disciplinary procedures. (AC 2.1).

2b) Discuss how employment law affects the management of human resources for a selected business in the hospitality industry. Consider relating to latest employment Acts and think about elements such as Pay, retirement, maternity and paternity rights, redundancies, terminations (AC 2.2).

Deadline: 24th March 2016

3 LO3. Understand the recruitment and selection process LO3
Written assignment

3a) Discuss a job description and person specification for your chosen job in the hospitality industry (AC 3.1).

3b) Compare the selection process from the job you have selected above to a different job of your choice in a different service industry (AC 3.2).
Deadline: 24th March 2016
4 LO4. Understand training and development in service industries businesses LO4
(Presentation)
4a) Assess the contribution of training and development activities to the effective operation of a business in the hospitality industry (AC 4.1).

In your groups, prepare a 10-15 minutes presentation explaining to your chosen organisation, the importance of training and staff development and demonstrate the two days plan or agenda of what the training should consist when you go to their boardroom to deliver.

The plan can contain a workshop, seminar, presentation, role play or anything that will make this training effective. You are required to be as creative as possible. Present the Plan in class on the deadline given to you.

Evidence

For this learning outcome, all the notes and other materials including slides should be presented and submitted in class as evidence of your presentation preparation. The presentation will be recorded and used as evidence.
Deadline: 28th April 2016

Presentation needs to be delivered by a group of 3 to 5 via power point presentation using appropriate media
Evidence required for the presentation:

-Agenda of each meeting
-Research notes of three meetings
-Minutes of group meetings
-Individual log of contribution to group work
-Peer review for group
-Written reflection on their contributions
Submission Guidelines:
Your submission should be in essay style for task one and two with approximately 750 – 800 words for each task 1-3 and task 4 will be delivered by presentation
Excellent Formatting:
• Preferred writing styles Arial, Verdana, and Times New Roman
• Line spacing 1.5, Font Size 12
• Consistency in Heading Scheme, bullets and numbering
• Consistency in top, bottom and left, right margins
• Alphabetical Harvard referencing and bibliography

Essay Structure
• Cover
• Title Page
• Contents page.
• introduction
• Main Body (Tasks)
• Conclusion.
• References (including weblioreferencing)
• Bibliography (including webliography)
• Appendices

*For Late Submission policy, please refer to your student course handbook available on Live Campus.
Plagiarism Rules and Regulations
No plagiarism is accepted in assignments and students are advised to do the referencing correctly according to the Harvard Referencing System.
o Reduce your plagiarism by not sharing assignments and doing in text citations of sources used, using the Harvard referencing method
o Three formal academic warnings will result in your admission being cancelled with the college – which will mean that you will be reported to the home office, you will not be refunded and you will have to go back to your home country.
What is Turnitin? Turnitin is the software that EThames uses to calculate the similarity of your assignment to any other document submitted in the same system all over the world.
What happens when you submit an assignment on Turnitin? You submit your assignment on Turnitin by submitting it on Livecampus on the assignment submission link. Your assignment is then compared with all of the assignments for all the different units submitted on Livecampus as well as assignments submitted by other students in other colleges and books and documents all over the world. The report generated is not the final report. The final report will only be generated after the final deadline which would mean that once the submission link closes and once every student submitted assignments at EThames for the specific unit, only then the final report will be generated. This means that if you have shared your assignment with anybody and they have submitted part of it or the full assignment the initial report your friend got would’ve indicated the similarity, but your report would’ve remained unchanged. This is because the report is refreshed every time that you upload your assignment and then finally after the deadline. After the deadline their plagiarism will be high as well as your own.
What can you do to avoid getting a high Turnitin score? • Do not copy pieces of work from any book or website. It needs to be rewritten in your own words and proper in text citation should be done according to the Harvard referencing method
• Do not share your assignment with any friend, not even to assist them
Plagiarism
Plagiarism is passing off the work of others as your own. This constitutes academic theft and is a serious matter which is penalised in assignment marking. Plagiarism is the submission of an item of assessment containing elements of work produced by another person(s) in such a way that it could be assumed to be the student’s own work. Examples of plagiarism are:
• the verbatim copying of another person’s work without acknowledgement
• the close paraphrasing of another person’s work by simply changing a few words or altering the order of presentation without acknowledgement
• the unacknowledged quotation of phrases from another person’s work and/or the presentation of another person’s idea(s) as one’s own.
Copying or close paraphrasing with occasional acknowledgement of the source may also be deemed to be plagiarism if the absence of quotation marks implies that the phraseology is the student’s own.
Plagiarised work may belong to another student or be from a published source such as a book, report, journal or material available on the internet.
Plagiarism
Plagiarism is passing off the work of others as your own. This constitutes academic theft and is a serious matter which is penalised in assignment marking.
Plagiarism is the submission of an item of assessment containing elements of work produced by another person(s) in such a way that it could be assumed to be the student’s own work. Examples of plagiarism are:
• the verbatim copying of another person’s work without acknowledgement
• the close paraphrasing of another person’s work by simply changing a few words or altering the order of presentation without acknowledgement
• the unacknowledged quotation of phrases from another person’s work and/or the presentation of another person’s idea(s) as one’s own.
Copying or close paraphrasing with occasional acknowledgement of the source may also be deemed to be plagiarism if the absence of quotation marks implies that the phraseology is the student’s own.
Plagiarised work may belong to another student or be from a published source such as a book, report, journal or material available on the internet.

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