Textbook Pages 450-451
1. How can feedforward, concurrent, and feedback controls help Electronic Arts meet its quality goals for video games?
2. Which of the control systems and techniques can be most useful to EA’s next round of business decisions, and why?
3. Break the video game production process down into its various components, a start-to-finish workflow model. Identify for each phase in the process the control standards that could be set so that managers make the process work best overall.
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